For some time now I’ve been collecting interesting service design visualizations. But having them stack up on my desktop just doesn’t add a lot of value. As I’ve noticed that this blog attracts a lot of people with an 3 year old article on service blueprints I decided that would be the best category to start with. So I’ve compile an overview of the service blueprints I’ve stumbled upon so far.
The [service] blueprint is an operational tool that describes the nature and the characteristics of the service interaction in enough detail to verify, implement and maintain it. — http://servicedesigntools.org/
I’m sure you all have other examples of service blueprints laying around. Feel free to share them and make the overview more complete. Drop a line in the comments or email (firstname.lastname@example.org).
I’m not taking credit for the creation any of the blueprints, I’m just the messenger in this case.