Service Design at HRO – the video

Two weeks ago I had to opportunity to give a lecture on Service Design at the Hogeschool Rotterdam. The presentation was recorded so hereby I’d like to share the footage with you.

For your convenience here are the slides so you can click along with the video.

Marc Fonteijn

Marc Fonteijn

Marc is co-founder of 31Volts and helps major private and public organizations to grow by designing services that cultivate a sustainable relationship with customers.

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31Volts [Service Design]