first Dutch Service Design book is now available for download

Download the Innovation is Served bookA month ago we wrote about a great milestone: the first Dutch book on Service Design. We are still extremely proud that we got the chance to write this book for the Dutch ministry of Economic Affairs.

A limited number of 300 copies was printed and we had to wait for the book to become available online. The good news is that the waiting is over. Today the Ministry released the PDF of the book and made it available for download!

You can download the PDF at

The book is written in Dutch. But don’t let that scare you, you can always enjoy the nice photos ;)

UPDATE 2: An official English translation has been released! You can download the PDF here!

UPDATE 1: Jeff took the effort to run the book through google translate. Click here to download the English version of the book. Thanks Jeff!

We hope that this won’t be our last Dutch Service Design publication as we had so much more interesting and inspiring content to share but not enough pages.

Enjoy the book and we love to hear your comments and feedback!

Marc Fonteijn

Marc Fonteijn

Marc is co-founder of 31Volts and helps major private and public organizations to grow by designing services that cultivate a sustainable relationship with customers.

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31Volts [Service Design]